Frequently Asked Questions

Q: Can I download the documents from the learning site and use them on my personal computer?

A: Yes, once you create a membership, all of the class materials you have purchased are available anytime to use online or download to your computer.

Q: What is the benefit of the learning platform?

A: The benefit of the learning platform is that the materials can be accessed from any location using a personal electronic device such as a Smartphone, iPad, or tablet.

Q: Are the support webinars recorded so I can watch them anytime?

A: Not yet, but that’s a great idea!

Q: How do I change my password?

A: Changing the password can be done from your Profile. Select "Change Password", enter your new password, and click on the "save" button.

Q: How do I know if this is right for my loved one?

A: Every person living with dementia is different, but research tells us that all people love to learn, laugh, and create. We select age-appropriate topics, people, and events that happened during your loved one’s life to create meaning. Seeing images, hearing stories, and singing songs they are familiar with often bring past memories to the present.

Q: My father loves the images but wants to tell the story himself. Is that OK to do?

A: Yes, that is the best part. Think about what you can learn from your father when he tells the story!

Q: My grandmother says she is not creative, are there ways to encourage her to do one of the creative workshops?

A: Yes, work on the project together. Involving other family members is another option. Let her know that she is creating a “Legacy Project” to give as a gift and remind her that Grandma Moses didn’t start painting until she was 78 years old!

Q: Can I cancel a membership at any time?

A: Yes, cancelling your membership can be done from your Account. Select "Account" and cancel your membership. You can also re-activate your membership.

Can I view the classes on my iPad, tablet, iPhone or smartphone?

A: Yes, of course you can. These online classes are fully responsive on all types of electronic devices. For optimal experience, you can use the mobile version of Google Chrome, if your device supports it.

Is Internet Access Required?

A: Internet access is required to initially view all of the class contents. However, our class content can be downloaded as well. 
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